Frequently Asked Questions
Everything you need to know about Hashmi Mart — installing, ordering, delivery, payments and your data.
What is Hashmi Mart?
Hashmi Mart is a grocery delivery app (a PWA) built for households in Lahore. You can browse a retail and wholesale catalogue, order what you need, and get it delivered fast — with real-time order tracking from confirmation to delivery.
How do I install the app?
Hashmi Mart is a Progressive Web App, so it installs directly from your browser — no app store required. On Android, open the app in Chrome and choose “Add to Home screen” or “Install app”. On iPhone, open it in Safari and use “Add to Home Screen”. Full step-by-step instructions are on the Download page.
Is the app free?
Yes — the app is free to install and browse. You only pay for the groceries you order, with Cash on Delivery or JazzCash at checkout.
Where does Hashmi Mart deliver?
Hashmi Mart currently serves Lahore. At checkout you choose your delivery address and society, and the app shows the available delivery options for your location.
Do you offer wholesale prices?
Yes. The app has two shopping modes — Retail and Wholesale — so household shoppers and bulk/business buyers can both order from the same catalogue.
Can I order without browsing the catalogue?
Absolutely. The Direct Order flow lets you describe what you need without browsing, and voice orders let you record a voice note that our team listens to and fulfils for you.
What payment methods do you accept?
Cash on Delivery and JazzCash. You choose your payment method at checkout.
How do I create an account?
Open the app and sign up with your email address and a password, then add your name and phone number. You’ll use the same account to track orders, chat with support, and manage your wishlist.
How do I delete my account?
You can request account deletion from the Delete Account page on this website, or by contacting support. The page explains what happens to your data and how the request is processed.
How is my data handled?
Your data is used only to run the service — accounts, orders, delivery details and support conversations. We don’t sell your data and we don’t run advertising. See the Privacy Policy for the full picture.
How can I contact support?
The app has an in-app support chat with an AI assistant that can hand over to the store team, and you can reach us through the Contact page on this website.
Is the app on Google Play or the App Store?
Not yet. Hashmi Mart is currently available as a PWA you install from your browser, and this page will link the Google Play and App Store listings the moment they go live.
Can't find your answer? Contact our support team — we're happy to help.
Questions? We're here to help.
Reach our support team through the app's chat, or drop us a message on the contact page.