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Delete your account

We're sorry to see you go. This page explains what deleting your Hashmi Mart account means, what happens to your data, and how to submit a deletion request.

What account deletion means

When you delete your account, your access to the app ends and we begin removing your personal data from our systems. This includes:

  • Your account and login credentials
  • Your profile (name, phone number, delivery addresses)
  • Your wishlist and saved items
  • Your chat and support conversations
  • Voice notes you recorded for voice orders
  • Your order history and notifications

What may be retained

Certain records may need to be kept for a limited time to comply with legal, tax and accounting obligations (for example, records related to past orders). Retention period: to be confirmed by the operator — any retained data is not used for any other purpose.

How long does it take?

Deletion requests are processed as soon as we can verify the request. Expected processing time: to be confirmed by the operator — you'll receive a confirmation once your account and data have been removed.

Request deletion

Submit a deletion request below. The form connects to a secure deletion endpoint on the backend.

Not connected yet: the deletion endpoint isn't wired up, so this form is disabled to avoid a button that does nothing. Until it's connected, call +92 310 4198984 to request deletion.

Need more help? Contact us at +92 310 4198984. You can also read about how we handle your data in our Privacy Policy.